Question 1

Is the bulb included?

Accepted Answer

Yes — one 5W warm-white E27 LED bulb ships with each lamp. If you ever need to replace it, any standard E27 bulb will fit.

Question 2

How long until I get it?

Accepted Answer

Each lamp is hand-finished, so we keep a small batch in stock. If one is ready, it goes out within 24 hours. If it's made-to-order, allow 7–10 days — we'll tell you up front when you order.

Question 3

What does the light actually look like?

Accepted Answer

Warm and easy on the eye — closer to candlelight than office light. Good for living rooms, bedrooms, and reading corners.

Question 4

Where do you deliver?

Accepted Answer

Free delivery countrywide. Within Nairobi — same day. Outside Nairobi — next day via courier (G4S, Fargo, or Pickup Mtaani).

Question 5

Do you take returns?

Accepted Answer

Yes. If the lamp arrives damaged or isn't what you expected, you have 7 days to return it for a full refund. We cover return shipping for damage.

Question 6

Are there any discounts?

Accepted Answer

Two. First-time customers get KSh 200 off when they apply a welcome code — drop your email at the top of the homepage to receive one. Anyone ordering 2+ lamps gets a special multi-lamp discount applied automatically. If both apply on the same order they combine, with the welcome credit taken off first.

Question 7

Is there a warranty?

Accepted Answer

12 months on the lamp body and wiring. Bulbs are replaceable (standard E27) so they're not covered.

Question 8

Can I see it in person before buying?

Accepted Answer

Yes — DM us on Instagram to arrange a viewing in Nairobi. We also have a pickup point at Travis Business Center, Mfangano Street, Nairobi.

Question 9

Do you do custom orders?

Accepted Answer

Sometimes. Tell us what you have in mind on WhatsApp and we'll say yes or no honestly.

Silo Lamp